Front - setup ongoing sync

Adding Continous sync between Quack and Zendesk can be done in a few easy steps!

Step 1 - Navigate to the settings page

Screenshot from Front system

Step 2 - Press "Create rule"

Step 3 - Set up Name

Just fill in any reasonable name

Step 4 - Set up triggers

set up following triggers:

• Inbound message is recived

• Inbound message is recived (new conversation)

• new comment is added by Any teammate, Body doesnt contain “QuackText” (This will promise we will get notification for all comments )

• Conversation is reopend

• Any tag is added

• Assignee changes to any teammate

• Outbound message is sent (new conversation)

• Outbound reply is sent (existing conversation)

• Assignee is removed

• Any tag is removed

How triggers should look like

(Optional) Step 4.1 - Set up conditions

If you want to sync just specific inboxes, set the condition to filter just the inboxes that belongs to specific "Teammates groups"

Screenshot that presents the condition section

Step 5 - Set up Action

Add action and choose "Send to webhook" ( if for any reason you can't find it, check the troubleshooting section in this article)

Set the following URL:

https://eu.api.thequack.ai/events/front

Screenshot of how it should look

Step 6 - Press Create

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Troubleshooting

If for some reason you can't add webhooks, navigate to your App store ( inside Front platform )

use the search → search "webhook install"

That will add to your account the ability to send webhooks