Setup ongoing sync

If you provided Quack the permissions to do it -> we will set it automatically

Adding Continous sync between Quack and Zendesk can be done in a few easy steps!

Step 1: Create a webhook

Quack AI needs to be notified when tickets are created and updated. To notify Quack of updated tickets:

1. Login to your Zendesk and go to the Admin page.

2. Scroll down to “Webhooks” under “Apps and Integrations” and click “Create Webhook”

3. Enter the following values:

   1. Select a way to connect: Trigger or automation

   2. Name: Quack AI Webhook

   3. Endpoint URL: https://api.thequack.ai/zendesk/webhook

   4. Request method: POST

   5. Request format: JSON

   6. Authentication: None

4. Click “Create Webhook”

1. Next scroll to “Triggers” under “Objects and Rules” and click “Add Trigger”

2. Enter the following values:

   1. Trigger name: Quack Ticket Updates

   2. Conditions:

      1. Meet ANY of the following conditions

      2. Ticket > Ticket Is Created (see screenshot below)

      3. Ticket > Ticket Is Updated (see screenshot below)

   3. Actions:

      1. Click “Add Action”

      2. Click “Notify By” > “Active Webhook” > “Quack AI Webhook”

      3. JSON body:

{
      "owner": "acme",     // REPLACE WITH YOUR ORGANIZATION NAME IN QUACK

      "event_type": "ticket_updated",

      "ticketId":"{{ticket.id}}",
}

Creating a new trigger

Setting conditions for the trigger

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